Terms and Conditions

Payment and Deposits

  • We accept the following credit cards (Insert icons of MasterCard; Visa; American Express; JCB; Diners Club) and your payment will be charged at the time of confirmation.
  • 8% sales tax and 5% credit card transaction fee are not included on net price

Airport Service

  • Service charges for a professional English speaking chauffeur ¥1,000/hour included. Fees incurred for tolls and parking.
  • For any additional service that require travel out of Tokyo, charges will be assessed per 15Km distance which will be equivalent to hour hourly rate per 15Km.
  • Either pick up or drop off outside Tokyo will be extra 2 hour rate as minimum. Our hourly service charges are based on reservation. For example, if you make a reservation for 4 hours and end up only using 2 hours, you will still be charged for 4 hours of service.
  • If you wish to extend your hourly service, for example, from 2 hours to 6 hours, please keep in mind that prior bookings with other customers may prevent us from complying with such requests.
  • Please advise us with your expected service time in advance, and to the best of your knowledge. If you are absolutely unsure how long you may need the service, it is highly recommended that you make reservations with our Daily services (10hours minimum), or to reserve extra hours just to be safe.
  • Requests for changes with the hourly service will be accepted until 2 days prior to the service date. Please note that cancellation charges, based on our Cancellation Policy will apply to any changes which result in the cancellation of over 40% of the service time you have originally reserved. This cancellation charge DOES NOT apply when extending your service time.
  • Note
    For services between 11pm to 6am, an additional 25% surcharge will be applied.

Cancellation and Refund Policy

  • Within 7 days: 20% of the rate
  • Within 3 days: 50% of the rate
  • Within 48hours before the day of the service: 100% of the rate.
  • Please take note that changes or cancellations for a service will be confirmed in between office hours.
  • Any notifications after office hours will be recognized and confirmed during office hours of the following day. Please note that there may be exceptions to our policy for collective reservations or reservations made over numerous days.
  • Our office hours:Monday through Friday: 10am-8pm Saturday and Sunday: 10am -5pm.

Others

  • Smoking is prohibited in all vehicles. A ¥30,000 charge will accrue per incident. No exceptions.
  • Do Not open doors and sunroof by yourself for safety reasons.
  • Excesses:
    Clean up fee for vomit in the limousine will be assessed at least ¥30,000
    ¥50,000clean up fee for excessive matter in Limousine.
  • We will not be responsible for any lost, damaged, or stolen property.
  • No illegal drug use of any kind.
  • Overtime will be billed in 15 minutes increments except for airport services.